Refund policy

At Richard Gelding, we curate our collection with a focus on exceptional quality and precise fit. We understand that occasionally an item may not be exactly as you envisioned. Whether you are shopping with us from North Audley Street or from abroad, we are here to ensure you are satisfied with your purchase.

1. Our Return Window & Condition

We offer a 14-day return period from the date you receive your order. To be eligible for a return, items must be in their original, pristine condition:

• Condition: Unworn, unwashed, and free from any alterations, fragrances, or signs of wear.
• Packaging: All original tags, hangers, and branded packaging (such as suit bags, dust bags, or shoe boxes) must be included and undamaged.
• Footwear: To protect the soles, please only try on shoes on a carpeted surface. Shoes returned with marked or scratched soles will not be accepted.
• Intimate Apparel: For hygiene reasons, underwear and swimwear must be tried on over your own garments.
• Product Accuracy: We strive to display our garments as accurately as possible. However, due to varying device displays, we cannot guarantee that the colours on your screen exactly match the product in person.

2. Sale Items & Markdowns

We strive to offer exceptional value during our seasonal clearances. Please note the following:

• Standard Sale Items: Items purchased at a discount of less than 40% are eligible for a full refund or exchange.
• Deep Markdowns (40% OFF or more): Items purchased at a discount of 40% or more are classified as Final Sale. These items are eligible for Exchange or Store Credit only.
• Note for International Customers: We strongly encourage you to contact our team for detailed measurements prior to purchasing Final Sale items.

3. International Returns (EEA, USA & Rest of World)

For our clients outside of the United Kingdom, please be aware of the following:

• Return Logistics: The cost and arrangement of returning items to our London boutique are the responsibility of the customer. We recommend using a tracked and insured service.
• Customs Declaration: It is vital that return packages are clearly marked as: "RETURNED GOODS - RELIEF CLAIMED." Failure to do so may result in import duties being charged to Richard Gelding upon re-entry to the UK. In such cases, these charges will be deducted from your final credit or refund.
• USA Orders & Duties: Any US Customs duties or local taxes paid at the time of entry are collected by the US government and are non-refundable by Richard Gelding.
• Shipping Charges: Original shipping fees paid at the time of purchase are non-refundable.

4. Faulty Goods

Goods are deemed faulty if they are not of satisfactory quality, fit for purpose, or as described. Please note that items damaged due to normal wear and tear, accidents, or misuse are not considered faulty. If you believe your item has a manufacturing defect, please contact us immediately.

5. The "Perfect Fit" Consultation

Before sending an item back, particularly a tailored suit or jacket, consider our Tailoring Consultation.

Our Expert Advice: If the fit is "nearly there," our master tailors can often advise on minor adjustments. Send a photo of the garment being worn to our team at hello@richardgelding.com, and we will provide professional guidance. For UK customers, these adjustments can be handled in-store at our North Audley Street boutique.

6. How to Start a Return

1. Notify Us: Email us at hello@richardgelding.com with your Order Number and the reason for your return.
2. Wait for Authorisation: Returns not adhering to our policy or sent without prior notification may not be accepted and will be returned to the sender.
3. Pack Securely: Please reuse the original shipping box where possible to protect the garment