FAQs

When will my order arrive?

Once your order has been dispatched you will receive an email containing your order tracking number to follow its progress online. If you are a registered customer you can find your tracking number online under My Orders.

The product I want is out-of-stock, when will it be available?

Depending on the product and brand, we try to replenish stock when possible. Our NOS (Never Out Of Stock) items are regularly restocked. To be notified, please subscribe to the back-in-stock notification on the product page.

What size should I buy?

We recommend comparing our measurements with a garment you already own to ensure you find the perfect fit. If you are still unsure, please feel free to contact us, and we will provide additional images and measurements to help you make the best decision.

How should I care for a product if I'm unsure?

We recommend adhering to the care instructions provided on the attached garment label for each item you purchase.

If you are uncertain about how to properly wash or care for a product? Don't hesitate to contact us, and we'll be happy to assist you.

Do you have any discounts & promotions?

We maintain our commitment to offering premium quality and sustainable growth, which means our platform doesn't typically feature discounts or promotions, including for events like Black Friday.

How to make a return?

Please visit our returns policy: https://www.richardgelding.com/pages/return-policy