Black Cashmere Double Zip Sweater

Once your order has been dispatched you will receive an email containing your order tracking number to follow its progress online. If you are a registered customer you can find your tracking number online under My Orders.

Depending on the product and brand, we try to replenish stock when possible. Our NOS (Never Out Of Stock) items are regularly restocked. To be notified, please subscribe to the back-in-stock notification on the product page.

Finding the right size and fit for a garment can be difficult as it can vary between brands. We want to make it easier for you, so we provide a size chart and product measurements. 

To access the size chart for each product, simply click on the tape measure icon located above the available sizes. A new window will appear where you can see all the measurements for each garment.

We recommend comparing our measurements with a garment you already own to ensure you find the perfect fit. If you are still unsure, please feel free to contact us, and we will provide additional images and measurements to help you make the best decision.

RG recommends adhering to the care instructions provided on the attached garment label for each item you purchase.

If you are uncertain about how to properly wash or care for a product? Don't hesitate to contact us, and we'll be happy to assist you.

We maintain our commitment to offering premium quality and sustainable growth, which means our platform doesn't typically feature discounts or promotions, including for events like Black Friday.

If you're not entirely satisfied with your purchase, you can return the unused product in its original, intact packaging within 14 days of receipt for a refund. Baltzar will refund the product's value, excluding the original shipping cost.

To initiate a return, kindly follow the steps below:

1. Log in to your account.
2. Navigate to My Orders. Choose the order number that includes the item(s) you wish to return.
3. Click on the Request return button.
4. Choose the item(s) you wish to return.
5. If you need to exchange for a different size or item, kindly specify your preference. Please note, for exchanges, a new order will need to be placed through our website at Baltzar.com.
6. Kindly provide a reason for your return; this helps us enhance our services.
7. If a return label was included in your package, it is now activated. Otherwise, we will send you a digital PDF return label once our customer service reviews your request, usually within one business day.
   

After obtaining the necessary documents, either drop off your return at the closest drop-off point or arrange a pickup with DHL or UPS. Please note that it may take up to 14 days for us to receive and process your return. Should you not receive any communication from us within the expected timeframe, don't hesitate to reach out at returns@baltzar.com.